Bookedo.Com Booking Guarantee Conditions
Subject to the restrictions and exclusions from coverage set forth below, the following claims are covered for up to six thousand US dollars ($6,000.00) or the amounts actually lost by you and set forth in your initial reservation registration, whichever is lower.  By registering your reservation for Bookedo Booking Guarantee, you expressly agree to be bound by the following terms and conditions.  Failure by the traveler to follow these terms and conditions, or the taking of any action by any traveler without the written consent of Bookedo.Com that impairs Bookedo.Com’s ability and/or right to mitigate any potential loss, or false and/or misleading statement(s) made by any traveler with respect to a claim hereunder will void such claim's eligibility under the Bookedo.Com Booking Guarantee program.

1.         Provide Identification. You must provide written proof of your identity (e.g., copy of your passport, driver's license, utility bills, credit card information, etc.) as Bookedo.Com may request.
2.         Keep a record of the reservation. You must provide Bookedo.Com all documentation (electronic mail, telephone or other communications) with the owner regarding the specific booking terms for the subject rental property.
3.         Keep a record of the listing. You must provide written proof that the property was listed on Bookedo.Com.
4.         Keep a record of Bookedo.Com’s responses. You must provide a copy of the email verification provided to you by Bookedo.Com.com when you first inquired about the property.
5.         Keep a record of your payment(s). You must provide written documentation of all payments (partial, full and/or deposit) made to the rental property owner or rental representative.  Additionally, you must prove that those payments were made AFTER you have registered your reservation with the Bookedo.Com Booking Guarantee program and AFTER you allow Bookedo.Com a reasonable period of time to investigate the listing.
6.         Keep records of your reservation registration. Give Bookedo.Com Time to Investigate.  You must register your reservation with the Bookedo.Com Booking Guarantee program PRIOR to sending any money to the owner or manager or representative of the rental property.  After you register, you must allow Bookedo.Com a reasonable time period to investigate the listing.  If you do not receive notice that a listing is or was potentially not legitimate or is or was not legitimate, you can make payment via electronic transfers, credit card, or other registered payment means, to the property owner, manager or representative of the rental property.
7.         Keep a record of your loss. You must provide written documentation of the listing not being legitimate (e.g., evidence that the property does not exist or that you were wrongfully denied access or other evidence that the property is or was incorrectly advertised). In addition, you must provide written evidence that the owner received your money, was notified by you of your claim, and wrongfully refused or failed to return your payment(s) despite your written reminders.
8.         Seek Alternate Reimbursement. If you have paid money to the property owner via electronic transfers, credit card, or other registered payment means, you must immediately contact the payments processor or credit card issuer to request reimbursement of monies paid. If the payments processor or credit card issuer denies your request, then you may be entitled to receive payment under the Bookedo.Com Booking Guarantee program. You must show written proof that you contacted the payments processor or credit card issuer and that your request was denied by the payments processor or credit card issuer. You must accept any settlement from the payments processor or your credit card issuer, but you may still be eligible for additional payments under the Bookedo.Com Booking Guarantee program if such settlement is less than the amount covered under the program.
9.         Inform Bookedo.Com. You must notify Bookedo.Com within two business (2) days of learning that the listing was not legitimate via electronic mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
10.       Make a claim. You must complete, sign and submit Bookedo.Com’s Claim Form together with all required documentation to Bookedo.Com within thirty (30) days of (i) receiving the Claim Form or (ii) the departure date listed in your reservation registration, whichever is later.
11.       Be Responsive. When you file a claim under the Bookedo.Com Booking Guarantee program, you agree to provide to Bookedo.Com, on a timely basis, any documentation requested to support your claim. You also agree to fully cooperate with Bookedo.Com in all aspects of the claim process. Bookedo.Com may deny claims of travelers who do not respond to inquiries regarding an alleged claim within specified times.  It is also recommended that claimants retain all documentation related to your claim.
12.       Exclusions.  The following are examples of claims that are not covered under the Bookedo.Com Booking Guarantee program:
•    Airfare and all other travel costs.
•    Deposits or payments not refunded or returned because Owner alleged that you failed to not comply with the owner's policies or as otherwise stated in the renter's agreement or renter’s contract.
•    "Renter's remorse", "bait and switch", or any objection to the location, condition, or suitability of purpose of the property.
•    Deposits or payments for a vacation rental not refunded or returned because you and the owner are in a dispute over whether a refund is due.
•    Payments made to any property owner through any wire transfer service.
•    Deposits or payments made to any property owner after Bookedo.Com sent notification to you that the vacation rental in question was not eligible for the Bookedo.Com Booking Guarantee program.

Issued: March 2007